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Agency Function
3, Administrative

Level of Experience
4, Staff

Job Title: Receptionist
Department: Human Resources
Reports To: Human Resources Manager


Operates multi-line telephone system to answer incoming calls and directs callers to appropriate personnel, manages the reception area, ensuring that all visitors are appropriately announced


• Answers incoming telephone calls, and retrieves voice mail messages determines purpose of callers and forwards calls to appropriate personnel or department
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
• Must comply to quality standards for the team as set forth by the department head
• Works closely with upper management to identify and suggest solutions on how to improve departmental and team morale
• Helps to elevate department's role in the whole advertising process


• Answers all phone calls
• Participates in weekly departmental staff meetings
• Keeps supervisor apprised of the status of work
• Prioritizes tasks and assignments to meet scheduled deadlines
• Additional tasks as assigned
• Ensures reception area is clean and presentable
• Ensures all applicants have filled out applications prior to their interview


• Professional phone manner and ability to work in a fast paced environment
• Excellent communication skills, both written and oral
• Strong ability to organize and work on multiple tasks simultaneously
• Computer literate
• Team player
• Strong problem solving skills and detail oriented

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