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Change: the New Agency Search Reality 

Catherine Bension, Select Resources International
4A New Business Committee Presentation

Catherine Bension of Select Resources International (SRI) shared insights about agency search. Catherine noted that clients vary in terms of their marketing sophistication (and budget) which in turn results in clients having different needs in terms of specialist (best in breed) resources and need for support with integration. Catherine noted that agencies need to get better at ascertaining what the client is really looking for in a review by relentlessly asking questions, listening and by incorporating the clients input into the agency’s presentation content. Catherine also noted that procurement is playing a more active role in reviews—however—contrary to conventional wisdom the ultimate agency selection is rarely based on price.

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