Mastering Tricky Conversations and Giving Feedback

Learn how to get and keep the support of others to build stronger relationships and increase engagement and commitment.
Every day, we must interact with all kinds of people who are similar to and different from us – whether they are teammates, supervisors, direct reports, clients, or vendors. At some point, most all of us will encounter someone with whom we just don’t “click.” And even in the healthiest relationships, friction can occur. Mastering tricky conversations is an integral part of daily life and working with people – especially as a manager. In order to maximize your chances of getting and keeping the support of others (particularly when others may have different agendas than our own), one needs to address issues before they affect performance or damage a relationship. Instead, be empowered to build stronger relationships, and increase engagement and commitment.

Group Size: Up to 30 participants

Duration: 1-1.5 days

What You Will Learn:

• How to handle both constructive and unproductive conflicts
• How to expand your emotional intelligence and emotional range
• The importance of building a “relationship bank account” of trust with colleagues, clients and others
• How to listen and probe more deeply
• What your default conflict style is and how to adapt it to different people and situations
• How to apply a simple five step feedback model to increase positive behaviors and performance
• How to adapt your feedback style to different communication and cultural styles
• Collaborative ways to get to the root cause of a conflict and make permanent improvements
• How to ensure long term resolution and healthy relationships
• How to partner with others to create plans for behavior or skill changes that stick

Workshop Pricing + Logistics:

If you’re interested in purchasing this workshop for your agency, please complete this request form and someone from the 4A’s Learning & Development Team will schedule a kick off call to discuss your needs and confirm pricing.
Note: No out-of-pocket expenses (such as meals, travel, hotel, printed materials, facility space if required, etc.) are included in the workshop fee. Those costs will be billed by the facilitator to agency separately.

About Deborah Grayson Riegel:

Deborah Grayson Riegel, MSW, PCC, CEO & Chief Communication Coach of Talk Support is an internationally recognized expert in presentation and interpersonal communication skills. She teaches Management Communication at Wharton Business School and at The Beijing International MBA Program at Peking University, and is a credentialed coach with the International Coach Federation (ICF). Deborah has coached and trained teams and professionals from: American Express; Dell; FCB; Monster Worldwide, Kraft, NASDAQ, Pfizer, Toyota and the United States Army. She is a cited expert and contributor for the New York Times, Harvard Business Review, Forbes, Fast Company, The Huffington Post, Inc., Psychology Today, Bloomberg Business Week, and American Express OPEN Small Business Forum. Deborah is the author of Oy Vey! Isn’t a Strategy: 25 Solutions for Personal and Professional Success, Money Talks: 100 Strategies to Master Tricky Conversations about Money and Tips of the Tongue: The Nonnative English Speaker’s Guide to Mastering Public Speaking. Deborah holds a BA in Psychology from the University of Michigan Ann Arbor and earned her Master’s Degree in Social Work from Columbia University, supporting herself through school by performing stand-up and improvisational comedy.