Successful presenters can read the room, engage the audience, master difficult Q&A, and create a dialogue rather than a monologue.

If you’ve ever spoken to an audience who would clearly rather be somewhere else, this session will provide you with the competence and confidence to engage. Whether you are facing a distracted or hostile group, a non-technical audience, or a bunch of clients with a to-do list a mile long, you need to know how to get and keep their rapt attention.

This session will help you create engagement with the audience so that the presentation feels like a dialogue rather than a monologue, use Q&A as an opportunity for the audience to both buy-in and sign-off on your ideas, manage nerves while you manage three types of audience members, read the room, adapt presentation style immediately to engage and re-engage lost listeners, and diffuse difficult situations with poise.

Group Size:

Up to 10 for workshop plus individual coaching; Up to 30 for workshop only

  • One half day of instruction
  • One half day of practice and coaching
What You Will Learn
  • How to read the room for “prisoners, vacationers and sponges” among the audience
  • Ways to get the audience involved and engaged in the presentation
  • Handling informational, speculative and hostile questions with confidence and clarity
  • Using questions as an opportunity to reinforce and advance key messages
  • Acting calmly, quickly and decisively in handling hostile participants/situations
  • Checking for understanding and agreement
  • Using short- and long-term “parking lots” for audience questions and concerns that need to be addressed
  • Getting back on track when the presentation goes off track
Workshop Pricing + Logistics

If you’re interested in purchasing this workshop for your agency, please complete this request form and someone from the 4A’s Learning & Development Team will schedule a kick off call to discuss your needs and confirm pricing.

Note: No out-of-pocket expenses (such as meals, travel, hotel, printed materials, facility space if required, etc.) are included in the workshop fee. Those costs will be billed by the facilitator to agency separately.

About Deborah Grayson Riegel

Deborah Grayson Riegel, MSW, PCC, CEO & Chief Communication Coach of Talk Support is an internationally recognized expert in presentation and interpersonal communication skills. She teaches Management Communication at Wharton Business School and at The Beijing International MBA Program at Peking University, and is a credentialed coach with the International Coach Federation (ICF). Deborah has coached and trained teams and professionals from: American Express; Dell; FCB; Monster Worldwide, Kraft, NASDAQ, Pfizer, Toyota and the United States Army. She is a cited expert and contributor for the New York Times, Harvard Business Review, Forbes, Fast Company, The Huffington Post, Inc., Psychology Today,Bloomberg Business Week, and American Express OPEN Small Business Forum. Deborah is the author of Oy Vey! Isn’t a Strategy: 25 Solutions for Personal and Professional Success, Money Talks: 100 Strategies to Master Tricky Conversations about Money and Tips of the Tongue: The Nonnative English Speaker’s Guide to Mastering Public Speaking. Deborah holds a BA in Psychology from the University of Michigan Ann Arbor and earned her Master’s Degree in Social Work from Columbia University, supporting herself through school by performing stand-up and improvisational comedy.

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