General Information

Position Title: Specialist, Member Engagement & Development – Operations & Support
Practice Area: Member Engagement & Development
Reports to: EVP, Member Engagement & Development
Category: Exempt
Location: New York/Hybrid
Date: May 2025
Salary Range: $70,000 – $80,000

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Position Overview

The Member Engagement & Development (MED) Operations & Support Specialist will join our membership team supporting our regional leaders in the areas of sales enablement, prospecting, onboarding, and renewals. In addition, you will provide project management support to some of our most important leadership programs – like CEO Forums, committees and regional training events.

In this position, you will be required to work within our CRM platform to pull reports, update customer records, and support regional leaders with member data requests.

The individual will also fulfill administrative support duties assisting the EVP MED on areas like travel booking, expense management, and meeting coordination.

This role is a great opportunity for a motivated, energetic individual who wants to gain experience and challenge their abilities in a member facing environment. They will be a tenacious go-getter, detail-oriented, and comfortable wearing multiple hats.

Position Responsibilities

Executive Vice President Administrative Support:

  • Support EVP in areas like travel booking, expense management, and meeting coordination with members.
  • Manage MED team meeting agendas.
  • Send out weekly member meeting activity report.
  • Coordinate team business planning offsites.
  • Assist in drafting communication materials such as newsletters, member updates, member prospecting materials and promotional emails.
  • Assist EVP in updating presentation materials in preparation for Member presentations on a regular basis.

Member Onboarding and Offboarding:

  • Application processing.
  • Billing setup with finance department.
  • Member profile setup in CRM system.
  • Member welcome notifications.
  • Updating Committee and Forum assignments.

Database & CRM Management:

  • Maintain and update membership databases or CRM systems (e.g., Salesforce, Nimble) with accurate member information, interactions, and engagement activities.
  • Generate reports and analytics on membership trends, engagement metrics, and retention rates.

Council Events and IAAS Coordination:

  • Assist MED reps in planning, organizing, and executing local council member events, including workshops, webinars, conferences, and networking events.
  • Manage Institute of Advanced Advertising Studies (IAAS) event logistics such as venue coordination, catering, registration, and attendee communications.
  • Manage event related invoicing.

Position Requirements

  • 1-3 years of advertising or marketing industry experience, preferably as an administrative assistant, account manager, or sales operations role.
  • Flexible remote work is available, but some travel could be required.
  • Comfortable and experienced working with spreadsheets, calendar scheduling, and power point tools are essential.
  • Salesforce or other CRM systems experience is preferred.
  • An understanding of the advertising industry and agencies is a plus.
  • Able to work seamlessly in a remote environment and team members across different locations and time zones.
  • Highly organized, able to juggle multiple priorities with strong attention to details.
  • Able to work independently and comfortable making decisions.
  • Comfortable interfacing with senior-level executives.
  • Strong written and verbal communication skills
  • Thirst for delivering an excellent client service

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About the 4As

A 501(c )(6) non-profit association

We focus on core values of Passion, Agility, Curiosity and Collaboration as we partner together to support and champion 4As members to help their business thrive as we also strive to move the industry forward.

  •       Great team with strong mission and energy
  •       Summer Fridays
  •       Week off between Christmas & New Year Holidays
  •       Enviable work/life integration
  •       Volunteer Days

What We Do:

Our mission is to empower and equip our members to confidently navigate the ever-changing ecosystem of the agency world. We ensure they remain relevant, are positioned to compete, and have the resources to thrive and grow. Our promise to our members? We aim to be an indispensable resource that is as accessible as their own agency team.

We are dedicated to, and vested in, our members’ success, just as they are dedicated to helping brands create, distribute, and measure effective and insightful advertising and marketing. And we champion the infinite power of creativity and value agencies bring in driving business growth and powerful cultural change. The 4As drives business.  With a focus on advocacy, talent, and impact, we provide community, thought leadership, research, guidance and best-in-class training that enable agencies to innovate, evolve and grow.

 The 4As was established in 1917 to promote, advance, and defend the interests of our member agencies, employees and the advertising and marketing industries overall. We empower and equip our members to confidently navigate the ever-changing ecosystem of the agency world. We ensure they remain relevant, are positioned to compete, and have the resources to thrive and grow. With a focus on advocacy, talent and creating impact, the organization serves 600+ member agencies across 1,200 offices, which help direct more than 85% of total U.S. advertising spend. The 4As includes the 4As Benefits division, which insures more than 160,000 employees; the government relations team, who advocate for policies to support the industry; and the 4As Foundation, which advocates for and connects rising talent to the marketing industry by fostering a culture of curiosity, creativity and craft to fuel a more equitable future for the industry.

 The 4As is an equal opportunity employer.  We are committed to a work environment that supports, inspires and respects all individuals and in which personnel policies are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristic.