From Campaigns to Customers: The Leadership Shift Agencies Can’t Ignore
Employee Experience (EX) expert James Killian, author of Obsessed: Cultivating the Customer-Driven Leader, and the founder of the Customer-Driven Leader consultancy. leads this webinar on customer-driven leadership and his Customer-Driven Leader framework. He introduces a model of four leadership types, explaining how organizations can progress from being customer-derailing to customer-aligning.
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