CX Effect: EX to CX – great experience flows from the inside out

Featuring:

Amira El-Gawly
Founder + CEO, Manifesta

Gaurabh Mathure
Co-founder & Chief Product Officer, Tydy

Jehan Moghazy
Vice President, Design. CapitalOne

Kit Krugman
Head of Organization and Culture Design, co:collective

Employee experience design — the definition of roles and processes, the organization structure, and tools provided and specifically a commitment to a supportive environment where all employees can do their best work is fundamental to the ultimate success of the customer experience a company wants to provide. These thought leaders will discuss the current spectrum of employee experiences and organization designs today and how companies can bring design thinking and other frameworks into a human-centered approach that delivers the best outcomes from the inside out.