The Future
of Agencies

The expectation around cost savings from AI is as real as it is misguided. Even as the industry recalibrates the conversation around value rather than effort, the perception that AI is pushing production costs to zero is a convenient narrative for procurement leverage. But the near-term reality is different.

50% of our AI committee recently reported that their AI costs have risen faster than their workload over the last six months.
And yet 44% of them say clients expect AI to lower costs, not raise them.

 

The State of AI Inside US Marketing Agencies 2026 survey found 61%of agencies are treating AI as a cost of doing business.

Inference costs may be dropping, but overall AI costs are rising and unpredictable. Differentiating AI costs that are truly a cost of business/operational vs. costs that are providing a direct value to clients will be key. Making that clear and visible to clients should be a priority over the next year, even set against a broader shift to value.

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From Cost Center to Value Driver: How Agencies Can Monetize Tech Investments

Practical strategies to help agencies monetize tech investments, overcome structural barriers and effectively articulate value to clients.

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"We didn't build this industry for efficiency, we built it for effectiveness. There's a lot that will change in how we can use AI effectively and the impact the creative ideas we put out in the world have.”

Phil Gaughran

Dentsu Creative


Have questions?
Want to explore more on Remuneration?

Contact:

Nicole Rizzo,
SVP, Product, 4As
[email protected]

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Explore the Other Fault Lines

See where else agency value is breaking down and what it means for you.

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Fault Line: Client C-Suite Perception

The CMO has been demoted.

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Fault Line: Talent

We’re eating our own future.

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Fault Line: The Work

Efficiency is displacing ambition.

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