Learn the master techniques for identifying performance gaps in your team and how to bring out their best to get the results you need.

As a leader, you’re responsible for motivating your team to achieve. But each person on your team brings their own unique strengths, depth of experience, confidence level and motivation (Skill and Will). To be effective, it’s critical to understand where each person on your team stands and what it will take to get the results you need. If you ignore this diversity in your team members, your team can waste energy moving in the wrong direction, get frustrated with a lack of success, or just disengage from a project or team. No organization can afford that. In this workshop, participants learn a user-friendly, comprehensive framework for identifying performance gaps of skill and/or will, based on the work of Ken Blanchard, Max Landsberg, Jim Collins, Daniel Pink and others.

Group Size:

Up to 20 participants


One full day

What You Will Learn:
  • Different types of interference (skill and will) and how to address the specific interference on tasks
  • How to recognize what people want from their jobs and how to bring out their best
  • Knowing how and when to give someone autonomy and when not to
  • Avoiding micromanaging and underleading
  • Directing vs Dictating; Coaching vs. Rescuing, Supporting vs Smothering, Delegating vs. Abdicating
  • How to have the development level discussions with your team Members based on where they stand
Workshop Pricing + Logistics:

If you’re interested in purchasing this workshop for your agency, please complete this request form and someone from the 4As Learning & Development Team will schedule a kick off call to discuss your needs and confirm pricing.

Note: No out-of-pocket expenses (such as meals, travel, hotel, printed materials, facility space if required, etc.) are included in the workshop fee. Those costs will be billed by the facilitator to agency separately.

About Deborah Grayson Riegel

Deborah Grayson Riegel, MSW, PCC, CEO & Chief Communication Coach of Talk Support is an internationally recognized expert in presentation and interpersonal communication skills. She teaches Management Communication at Wharton Business School and at The Beijing International MBA Program at Peking University, and is a credentialed coach with the International Coach Federation (ICF). Deborah has coached and trained teams and professionals from: American Express; Dell; FCB; Monster Worldwide, Kraft, NASDAQ, Pfizer, Toyota and the United States Army. She is a cited expert and contributor for the New York Times, Harvard Business Review, Forbes, Fast Company, The Huffington Post, Inc., Psychology Today,Bloomberg Business Week, and American Express OPEN Small Business Forum. Deborah is the author of Oy Vey! Isn’t a Strategy: 25 Solutions for Personal and Professional Success, Money Talks: 100 Strategies to Master Tricky Conversations about Money and Tips of the Tongue: The Nonnative English Speaker’s Guide to Mastering Public Speaking. Deborah holds a BA in Psychology from the University of Michigan Ann Arbor and earned her Master’s Degree in Social Work from Columbia University, supporting herself through school by performing stand-up and improvisational comedy.

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